Home Collection Service with WhatsApp Coordination
Bring lab services to patients' homes with professional sample collection, real-time coordination, and seamless WhatsApp communication.
Why Home Collection Matters
Modern patients expect healthcare convenience at their doorstep
Travel barriers for patients
Elderly, mobility-limited, or busy patients struggle to visit labs
Long wait times at collection centers
Patients prefer avoiding crowded waiting areas and lengthy queues
Limited collection time windows
Working patients need flexible scheduling outside standard lab hours
Poor coordination and communication
Unclear appointment times and technician arrival updates
How It Works
Simple WhatsApp-based home collection flow
Lab configures home collection settings
Define custom service area radius e.g. 5-10 km and set technician availability hours
Patient requests home collection via WhatsApp
Select tests, provide address, and choose preferred time slot through the familiar WhatsApp interface
System assigns qualified technician
Automated assignment based on location, availability, and technician specialization for required tests
Real-time coordination and updates
Technician receives assignment, patient gets confirmation with estimated arrival time and contact details
Professional sample collection at home
Trained phlebotomist arrives with proper equipment, collects samples following safety protocols
Collection confirmation and processing
Technician marks collection complete, samples are transported to lab, patient receives confirmation
Report delivery via WhatsApp
Results are delivered directly to patient's WhatsApp once processing is complete
What We Help You Manage
Complete home collection workflow from booking to completion
Define Custom Service Area Radius
Set a specific radius (e.g., 5-10 km) from your lab location to control the geographic area for home collection services.
WhatsApp Booking & Location Sharing
Patients can easily book home collection services and share their current location for accurate service coordination.
Flexible Time Slot Management
Patients can select custom time slots or receive automatic scheduling based on phlebotomist availability and lab workflow.
Key Benefits
Designed to enhance patient convenience and lab reach
Patient Convenience
Built for tests completed at home comfort
Service Area
Designed to increase lab's reach
Scheduling Flexibility
Built for flexible collection hours
Collection Success
Designed for high first-attempt success
Frequently Asked Questions
Common questions about home collection service
What safety measures are followed during home collection?
All technicians follow strict safety protocols including sanitization, PPE usage, and proper sample handling. Equipment is sterile and single-use where applicable. Technicians are trained in infection control and emergency procedures.
How far in advance should I book a home collection?
You can book same-day collections based on availability, though 24-hour advance booking is recommended for guaranteed slots. Emergency collections can be arranged with additional charges for urgent cases.
Are there any tests that cannot be collected at home?
Most routine blood, urine, and swab tests can be collected at home. Some specialized tests requiring specific equipment or immediate processing may need to be done at the lab facility. Our system will inform you during booking if home collection isn't available for specific tests.
Ready to Bring Lab Services to Patients' Homes?
See how home collection expands your lab's reach and convenience