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ABDM overview

AADHAAR-ASSISTED BOOKING

A faster start to every laboratory booking.

In most cases, your reception team completes the Aadhaar and OTP flow while the patient is present. An optional QR path can let patients start the process themselves.

See staff booking See optional QR flow

PRIMARY PATH · LAB-ASSISTED

Your receptionist stays in control.

The receptionist starts the patient record and Aadhaar flow, guides the patient through consent and OTP verification, then completes the booking from the same screen by selecting tests and adding the details the laboratory needs.

01

Identify the patient

The receptionist selects an existing patient or starts a new patient record from the booking screen.

02

Enter Aadhaar and give consent

The receptionist enters the Aadhaar and communication mobile details while the patient gives the required consent.

03

Verify with OTP

The patient provides the Aadhaar-linked OTP. For a new ABHA account, the supported flow also creates or selects an ABHA address.

04

Complete the booking

The receptionist selects tests, adds applicable payment or collection details, and presses Create Booking.

Aadhaar entry flow
OTP verification flowCreate booking flow

Aadhaar → consent → OTP → create booking

WHY RECEPTION TEAMS USE IT

Less repeated typing at the counter.

The Aadhaar-assisted flow helps staff move from patient identity to booking without repeatedly entering the same basic details.

Faster registration

Spend less time entering repeated demographic details.

Fewer typing mistakes

Use the supported verified flow instead of copying every field manually.

Normal lab workflow

Continue with booking, sample collection, testing, and reporting.

AT THE RECEPTION DESK

The usual way.

1Patient arrives
2Staff opens the Aadhaar flow
3Patient provides Aadhaar and OTP
4Staff completes booking

OPTIONAL SELF-START

The QR way.

1Patient scans the reception QR
2Patient completes the approved flow
3Lab receives the supported details
4Staff continues the booking

AFTER VERIFICATION

From identity to report, without a second system.

Once the supported identity step is complete, your team continues normal laboratory operations. The patient moves through the same booking, sample, testing, report, and delivery journey.

01

Aadhaar

02

Registration

03

Booking

04

Sample

05

Testing

06

Report

07

Delivery

Use the exact flow your facility supports.

Aadhaar, OTP, QR, patient details, and access rules depend on the implemented workflow and facility configuration. We will publish only verified screens and claims.

See the booking flow Back to ABDM
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