Capacity-aware booking slots
Set per-slot capacity, test-specific prep times and equipment constraints to avoid overbooking.
Appointment Management for Labs — Bookings, Slots & Reminders
Manage bookings with capacity-aware slots, automated reminders, and end-to-end sync with home collections and staff schedules — reduce no-shows and optimise throughput.
What appointment management should do
A lab booking system must balance patient convenience and lab capacity — the platform should prevent conflicts, surface staffing needs and deliver reminders to reduce no-shows.
- • Capacity-aware slots per test, machine and technician.
- • Slot lead-times and prep instructions for specific tests.
- • Two-way sync with calendars and phlebotomy runs.
Immediate benefits
Integrated reminders & prep instructions
Automated WhatsApp reminders with test-specific prep reduces no-shows and improves sample quality.
Sync with collections & staff
Appointments automatically surface pickup needs and staffing requirements to the phlebotomy and scheduling modules.
Reporting & no-show analytics
Track no-show rates, peak hours and slot utilisation to optimise lab capacity and promotions.
Seamless operations
Bookings that drive better lab utilisation
When bookings are linked to collections, staff schedules and reporting, labs can predict load, optimise runs and improve patient experience.
Digital Lab Profile + QR
Patients scan to view tests, prices, slots, and book via WhatsApp.
Setup Lab Profile
Advanced Staff Management
Assign roles, track schedules, and monitor staff performance.
Manage Staff
Transparent Test Catalog
Showcase packages with prices, timelines, and home collection options.
Create Catalog
AI Assistant
Answer FAQs instantly and guide patients to the right test.
Activate AI
Instant Lab Bookings
Create and manage bookings instantly with a fast, clutter-free dashboard built for lab teams.
Manage Bookings
Generate Lab Reports on Mobile
Create professional reports anytime, anywhere with 1500+ ready templates — no desktop required.
Generate Reports
Easy Home Collections
Google Maps-powered booking with time slots and service radius.
Setup Home Collections
Digital Patient Management
Maintain digital patient records, history, and reporting access.
Manage Patients
Referrer Partner Network
Track referrals, commissions, and performance of doctors and partners.
Setup Referrers
Lab Accounting
Built-in billing with commission tracking for referrers and internal records.
Manage AccountingSlot capacity & prep rules
Configure capacity per slot, set buffers for equipment prep, and attach pre-test instructions (fasting, medication restrictions) so patients arrive ready.
- • Per-test prep instructions in confirmations.
- • Slot lead-times to prevent last-minute bookings.
- • Auto-blocking when equipment is reserved for special procedures.
Reminders, confirmations & fallback channels
Reduce no-shows with automated WhatsApp confirmations, reminders with ETA, and SMS/email fallbacks for patients without WhatsApp access.
- • Customisable reminder cadence (24h, 3h, 30m).
- • Prep checklists and links to lab FAQs.
- • Cancellation/reschedule flows surfaced automatically.
Insights
Booking analytics to optimise capacity
Understand peak hours, no-show patterns and slot utilisation to tune staffing, promotions and collection runs.
No-show rate
Track no-shows by slot and test type; run targeted reminders for high-risk slots.
Peak-hour analysis
Identify hours with highest demand and scale staff or open more slots accordingly.
Slot utilisation
See which slots are underused and run targeted offers or adjust capacity.
FAQs
Booking & appointment — Common questions
Slots, conflicts, reminders, integrations and analytics — explained.
Patients can book tests through your lab profile or website, choose slots, add home collection (if available), and pay online or at the lab. Bookings sync instantly to the lab dashboard and phlebotomy schedules.
Fix your bookings, scale your lab
Capacity-aware booking, integrated reminders and actionable analytics — give patients the right slot and labs the right staffing.